Privacy Policy

Last updated: April 23, 2026

Flameco Group respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flamecogroup.net.

Information We Collect

  • Personal Information: Name, email address, phone number, company details, and other identifiers when you voluntarily submit them through forms or contact inquiries.

  • Automatically Collected Information: IP addresses, browser type, device information, and usage data collected through cookies and analytics tools.

  • We also collect: free-text message content submitted through contact or inquiry forms, and appointment or consultation scheduling details, such as preferred date and time when you book a call or meeting through our app.

How We Use Your Information

We may use your information to provide information about our architectural, lighting, and building protection solutions, respond to inquiries and provide project consultations, schedule appointments and meetings, process and manage business relationships, send newsletters, marketing materials, and promotional content (with your consent), improve our website functionality and user experience, run analytics to understand how our services are used, provide AI-powered assistance through our ChatGPT application, ensure the security of our website and services, and comply with legal and regulatory obligations in the UAE.

Conversational Data

When you interact with our services through AI-powered tools (such as our ChatGPT application), we may receive and process the text you submit, including questions about our architectural solutions, lighting products, building protection systems, and related services. This data is used to provide the requested service, respond to your inquiries, and help you find the right solutions for your project. Your inputs may also be processed by third-party AI platforms, including OpenAI, in accordance with their own privacy policies. We do not permanently store conversational data unless necessary for customer support, security, or legal compliance.
 

Information Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with trusted third parties who assist us in operating our services, including: website hosting and infrastructure providers, email and communication platforms, analytics providers, and scheduling or booking tools. Our services may also operate through third-party AI platforms, including OpenAI, which may process user data under their own terms and privacy policies. We may also disclose information to legal authorities when required by law or to protect our rights.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy. Typical retention periods include: contact and inquiry data for up to 2 years after last contact, appointment booking data for up to 12 months after the scheduled meeting, newsletter and marketing data until you unsubscribe or withdraw consent, analytics and cookie data as defined by our analytics provider settings, and conversational data from AI interactions for up to 30 days unless required longer for security or legal reasons. When personal data is no longer needed, we securely delete or anonymize it.
 

Data Security

We implement appropriate technical and organizational measures to secure your data from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data, request a copy of your data in a portable format, opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails, and manage cookie preferences through your browser settings. To exercise any of these rights, please contact us at sales@flamecogroup.net. We will respond to requests within 30 days.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at sales@flamecogroup.net or through our Contact Us page.